Shipping policy

Last Updated: September 21, 2026

Thank you for shopping with Jeminise.

This Shipping Policy explains where we ship, order processing times, shipping costs, estimated delivery times, tracking, delivery limitations, customs charges, and how shipping-related issues are handled.

1. Shipping Destinations

Jeminise currently ships to eligible addresses in:

  • The United States
  • Canada
  • Supported international destinations

Shipping availability depends on the destination, carrier coverage, product eligibility, and the shipping address entered during checkout.

Certain remote areas, offshore islands, military addresses, territories, or locations not supported by our shipping partners may not be eligible for delivery.

The availability of shipping to your specific address will be confirmed during checkout.

Orders placed with an unsupported shipping address may be canceled and fully refunded.

2. Shipping Rates

United States and Canada

Jeminise offers free standard shipping on eligible orders delivered to supported addresses in the United States and Canada.

Standard Shipping Fee: Free

International Destinations

Standard international shipping is available to supported international destinations for a flat shipping fee of $5.99 USD per order.

Standard International Shipping Fee: $5.99 USD per order

The applicable shipping charge will be displayed during checkout before payment is completed.

Jeminise currently does not offer expedited shipping unless an expedited option is specifically displayed and selected during checkout.

Where available, an estimated delivery date may also be displayed during checkout.

3. Order Processing Time

All orders begin processing after payment has been successfully received and the order has been confirmed.

Because many Jeminise products are made to order or personalized, processing may include:

  • Order verification
  • Product preparation or customization
  • Quality inspection
  • Packaging
  • Preparation for shipment

Our standard processing time is approximately 3 business days.

Processing may take longer during:

  • Holidays
  • Promotional events
  • Periods of high order volume
  • Situations where additional customer information is required to complete a personalized order

If additional information is required, processing may be affected until the required information is received.

4. Business Days and Order Cutoff Time

Business days are Monday through Friday.

Orders are not normally processed or shipped on:

  • Saturdays
  • Sundays
  • U.S. federal holidays

The order cutoff time is 2:00 PM Central Time (CT).

Orders placed before 2:00 PM CT on a business day generally begin processing that same business day.

Orders placed at or after 2:00 PM CT, on Saturdays, Sundays, or U.S. federal holidays will begin processing on the next business day.

The order cutoff time is used when calculating order processing and estimated delivery times.

5. Estimated Delivery Time

After an order has been processed and shipped, standard transit generally takes approximately 7–14 business days.

For most orders:

  • Processing time: approximately 3 business days
  • Shipping/transit time: approximately 7–14 business days
  • Total estimated delivery time: approximately 10–17 business days

Delivery times may vary depending on the destination, customs processing, carrier availability, remote delivery locations, holidays, weather, and other circumstances outside our reasonable control.

Processing time is the period required to verify, prepare, personalize, inspect, package, and prepare an order for shipment.

Shipping time begins after the order has been handed over to the carrier.

Receiving an order confirmation does not mean that the order has already shipped.

All delivery estimates are provided for reference and are not guaranteed arrival dates.

6. Shipping Carriers and Tracking

Orders may be delivered through USPS, national postal services, local delivery partners, or other qualified shipping and logistics providers.

The carrier used may depend on the destination, package size, product type, fulfillment location, and service availability.

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take approximately 24–72 hours to become active after the shipping confirmation is issued.

Tracking may not update at every stage of the delivery process.

7. Shipping Delays

Delivery delays may occur because of circumstances including:

  • Severe weather
  • Carrier service disruptions
  • High shipping volume
  • Holiday periods
  • Customs processing
  • Incorrect or incomplete addresses
  • Transportation interruptions
  • Remote delivery locations
  • Government restrictions
  • Labor disputes
  • Natural disasters
  • Public emergencies
  • Other circumstances outside our reasonable control

If your package has not arrived within 7 business days after the estimated delivery window, please contact Jeminise Customer Support.

If Jeminise is unable to fulfill or ship an order because of production issues, product availability, delivery restrictions, or another unforeseen circumstance, we will contact you.

Depending on the situation, you may be offered the option to:

  • Wait for an updated shipping date
  • Select an alternative product
  • Cancel the affected item
  • Receive a full refund for the affected item or order

8. Shipping Address and Address Changes

Customers are responsible for providing complete and accurate shipping information, including:

  • Full recipient name
  • Street address
  • Apartment, unit, or suite number
  • City
  • State, province, or region
  • ZIP or postal code
  • Country
  • Contact information

Jeminise is not responsible for delays, failed deliveries, customs issues, or returned packages caused by incorrect or incomplete information provided by the customer.

If you need to change your shipping address, please contact us as soon as possible.

Address changes can only be made before the order has entered production, fulfillment, or shipment.

Once an order has entered production or has been shipped, we cannot guarantee that the address can be changed.

9. Returned or Undeliverable Packages

A package may be returned because of:

  • An incorrect or incomplete address
  • Failed delivery attempts
  • An unclaimed package
  • Refused delivery
  • An unsupported destination
  • Failure to complete required customs or import procedures

If a package is returned because of an incorrect or incomplete customer-provided address, refused delivery, failure to claim the package, or another issue caused by the recipient, a reshipping fee may be required before the order can be shipped again.

The original shipping rate applies only to the original eligible shipment and does not necessarily cover reshipping caused by customer-provided address errors, refused delivery, customs issues, or failure to claim the shipment.

The customer is responsible for applicable reshipping fees unless the returned shipment was caused by an error made by Jeminise.

10. Lost, Missing, or Damaged Shipments

If tracking has not updated for an extended period or the carrier confirms that a package has been lost, please contact us.

After reviewing the order and available carrier information, Jeminise may:

  • Contact the carrier
  • File a shipping claim
  • Send a replacement
  • Issue an appropriate refund

Replacement or refund eligibility is determined after the shipping issue has been investigated.

Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check your mailbox, porch, garage, side entrance, or other safe delivery areas
  • Ask household members or nearby neighbors
  • Contact the applicable local postal service or shipping carrier
  • Allow one additional business day, where appropriate

If the package still cannot be located, contact Jeminise within 7 days of the recorded delivery date.

Although we cannot guarantee reimbursement for a shipment confirmed as delivered to the address provided, we will assist with the carrier investigation whenever possible.

Damaged Packages

If your order arrives damaged, please contact Jeminise within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos or video showing the damage

Please keep the product and original packaging until the case has been reviewed.

Eligible damaged-product claims may also be handled in accordance with our Return & Refund Policy.

11. Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

This may occur when products:

  • Are prepared at different production facilities
  • Have different fulfillment times
  • Require different packaging
  • Are shipped using different carrier services

You may receive multiple tracking numbers and delivery dates.

No additional shipping charge will be added solely because Jeminise divides an order into multiple shipments.

12. Temporarily Unavailable Products

If a product becomes temporarily unavailable after an order has been placed, Jeminise may:

  • Hold the order until the product becomes available
  • Ship available products separately
  • Offer an alternative product
  • Allow the customer to cancel the affected item
  • Issue a refund for the unavailable item

We will contact you when further action is required.

13. International Orders, Duties, Taxes, and Customs

Orders shipped outside the destination country's domestic fulfillment region may be subject to import requirements or customs procedures.

Depending on the destination, international orders may be subject to:

  • Import duties
  • Customs charges
  • Value-added tax (VAT)
  • Sales or consumption taxes
  • Brokerage or handling fees
  • Other government-imposed charges

The $5.99 international shipping fee does not include import duties, customs charges, taxes, brokerage fees, or other government-imposed charges unless explicitly stated during checkout.

Unless otherwise stated during checkout, any applicable duties, taxes, customs charges, brokerage fees, or similar charges are the responsibility of the customer.

Jeminise does not control these charges and cannot guarantee the amount that may be assessed by customs authorities or other government agencies.

Customs processing may extend the estimated delivery time.

Customers are responsible for providing any information reasonably required by the carrier or customs authorities to complete delivery.

If an international shipment is refused, abandoned, or returned because applicable customs charges were not paid or required customs procedures were not completed, any resulting reshipping or return-related costs may be the responsibility of the customer.

14. Circumstances Outside Our Control

Jeminise is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Weather emergencies
  • Natural disasters
  • Carrier disruptions
  • Customs delays
  • Government restrictions
  • Transportation interruptions
  • Labor disputes
  • Public emergencies
  • Other force majeure events

We will make reasonable efforts to assist customers and provide available updates when such situations occur.

Contact Jeminise

Trading Name: Jeminise
Legal Business Name: Nexus Ops Solutions LLC
Email: support@jeminise.com
Phone: +1 (573) 525-9889
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Customer inquiries may be submitted at any time.

Important: This business address is not automatically an authorized return address. Do not send a product to this address unless Jeminise Customer Support specifically instructs you to do so.