Shipping policy
Last Updated: August 5, 2026
Thank you for shopping with Jeminise. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order through our website, you agree to the terms outlined below.
1. Order Processing Time
All orders begin processing after payment has been successfully received and the order has been confirmed.
Because many Jeminise products are made to order or personalized, processing may include:
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Order verification
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Product preparation or customization
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Quality inspection
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Packaging
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Preparation for shipment
Our standard processing time is approximately 3 business days.
Processing times may be extended during holidays, promotional events, periods of high order volume, or when additional information is required to complete a personalized order.
2. Business Days
Business days are Monday through Friday.
Orders are not normally processed or shipped on:
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Saturdays
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Sundays
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U.S. federal holidays
Orders placed outside regular business hours will begin processing on the next business day.
3. Shipping Destinations
We currently deliver to:
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The 48 contiguous United States
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Most locations in Canada
We currently do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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U.S. territories
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APO/FPO military addresses
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Certain remote areas or offshore islands
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Locations that are not supported by our shipping carriers
Delivery availability will be confirmed during checkout. Orders placed with an unsupported shipping address may be cancelled and fully refunded.
4. Shipping Methods and Costs
Free standard shipping is available for all eligible orders shipped to supported addresses in the 48 contiguous United States and Canada.
Standard Shipping
Shipping fee: Free
Estimated shipping time after the order has been processed: 7–14 business days
The estimated delivery date available for an order may be displayed during checkout.
We currently do not offer expedited shipping unless an expedited option is specifically displayed and selected during checkout.
5. Shipping Carriers
Orders are generally delivered through USPS or another qualified local shipping partner.
Depending on the destination, package size, product type, and service availability, we may also use another qualified logistics provider.
The selected carrier will be shown in your shipping confirmation or tracking information when available.
6. Estimated Delivery Time
Most orders require approximately 3 business days for processing.
After the order has been processed and shipped, standard delivery generally takes approximately 7–14 business days.
The total estimated delivery time is therefore approximately:
10–17 business days
Estimated delivery time includes both processing time and shipping time.
Delivery estimates are provided for reference and are not guaranteed. Delays may occur because of weather, carrier operations, holidays, customs processing, address issues, remote delivery locations, or other circumstances outside our reasonable control.
7. Processing Time vs. Shipping Time
Processing Time
Processing time is the period required to verify, prepare, personalize, inspect, package, and prepare your order for shipment.
Shipping Time
Shipping time begins after your order has been handed over to the shipping carrier.
Receiving an order confirmation does not mean that the order has already been shipped.
8. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking information may take approximately 24–72 hours to become active after the shipping confirmation is issued.
In some cases, tracking may not update at every stage of the delivery process.
9. Shipping Delays
Delivery delays may occur because of:
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Severe weather
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Carrier service disruptions
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High shipping volume
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Holiday periods
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Incorrect or incomplete addresses
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Transportation interruptions
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Force majeure events
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Remote delivery locations
If your package has not arrived within seven business days after the estimated delivery window, please contact our support team for assistance.
10. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information.
Before submitting an order, please verify:
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Full recipient name
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Street address
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Apartment, unit, or suite number
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City
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State or province
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ZIP or postal code
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Country
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Contact information
Jeminise is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.
11. Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Address changes can only be made before the order has entered production, fulfillment, or shipment.
Once an order has entered production or has been shipped, we cannot guarantee that the address can be changed.
12. Returned Packages
A package may be returned to us because of:
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An incorrect or incomplete address
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Failed delivery attempts
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An unclaimed package
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Refused delivery
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An unsupported destination
If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or failure to claim the package, a reshipping fee may be required before the order can be shipped again.
Free standard shipping applies to the original eligible shipment and does not necessarily cover reshipping caused by customer-provided address errors or refused delivery.
The customer is responsible for applicable reshipping fees unless the return was caused by an error made by Jeminise.
13. Lost Packages
If tracking has not updated for an extended period or the carrier confirms that a package has been lost, please contact us.
After reviewing the order and available carrier information, we may:
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Contact the carrier
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File a shipping claim
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Send a replacement
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Issue an appropriate refund
Replacement or refund eligibility is determined after the shipping issue has been investigated.
14. Delivered but Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Check your mailbox, porch, garage, side entrance, or other safe delivery areas.
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Ask household members or nearby neighbors.
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Contact your local USPS office or shipping carrier.
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Allow one additional business day, as some carriers may mark packages as delivered shortly before actual delivery.
If the package still cannot be located, contact us within 7 days of the recorded delivery date.
Although we cannot guarantee reimbursement for a package confirmed as delivered to the address provided, we will assist with the carrier investigation whenever possible.
15. Damaged Packages
Please contact us within 7 days of delivery if your order arrives damaged.
To help us review the issue, please provide:
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Clear photos of the damaged product
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Photos of the outer packaging
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Photos of the shipping label
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Photos or videos showing the damage
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Your order number
Please keep the product and original packaging until the case has been reviewed.
16. Multiple Shipments
Orders containing multiple products may be shipped in separate packages.
This may occur when products:
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Are prepared at different production facilities
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Have different fulfillment times
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Require different packaging
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Are shipped by different carrier services
You may receive multiple tracking numbers and delivery dates. No additional shipping charge will be added solely because we divide an order into multiple shipments.
17. Temporarily Unavailable Products
If a product becomes temporarily unavailable after an order has been placed, we may:
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Hold the order until the product becomes available
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Ship available products separately
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Offer an alternative product
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Allow the customer to cancel the affected item
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Issue a refund for the unavailable item
We will contact you when further action is required.
18. Delivery Limitations
Delivery times may be longer for certain Canadian addresses, remote locations, or areas with limited carrier service.
Some locations may not qualify for standard delivery because of carrier limitations. Delivery availability will be confirmed during checkout.
We reserve the right to cancel and fully refund an order that cannot be delivered safely or reliably to the address provided.
19. Duties and Taxes for Canadian Orders
Orders shipped to Canada may be subject to:
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Import duties
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Customs charges
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Sales taxes
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Brokerage fees
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Other government-imposed charges
Free standard shipping does not include import duties, customs charges, sales taxes, brokerage fees, or other government-imposed charges. Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Customs processing may also extend the delivery time.
20. Circumstances Outside Our Control
Jeminise is not responsible for delays caused by circumstances outside our reasonable control, including:
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Weather emergencies
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Natural disasters
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Carrier disruptions
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Government restrictions
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Transportation interruptions
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Labor disputes
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Public emergencies
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Other force majeure events
We will make reasonable efforts to assist customers and provide available updates when such situations occur.
21. When We Cannot Fulfill an Order
If we are unable to fulfill or ship your order because of production issues, product availability, delivery restrictions, or another unforeseen circumstance, we will contact you.
Depending on the situation, you may be offered the option to:
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Wait for an updated shipping date
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Select an alternative product
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Cancel the affected item
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Receive a full refund for the affected item or order
22. Contact Us
For questions about shipping, tracking, or delivery, please contact:
Email: support@jeminise.com
Please include your order number when contacting us so that we can assist you more efficiently.