Refund policy

Last Updated: July 11, 2026

Thank you for shopping with Jeminise. Because our products are made to order and many are created using customer-selected designs, sizes, colors, images, names, or other personalized information, all orders are considered final sale once they enter production.

Please review this policy carefully before placing an order.

1. Customized and Made-to-Order Products

Jeminise specializes in customized, personalized, print-on-demand, and made-to-order bedding products.

Each product is produced specifically according to the options and information submitted with the order. For this reason, we do not accept returns, exchanges, or refund requests based on a change of mind or personal preference.

This policy applies to customized and made-to-order products including, but not limited to:

  • Personalized blankets

  • Customized quilt sets

  • Customized comforter sets

  • Products featuring customer-provided names, text, dates, photographs, or artwork

  • Products manufactured in a customer-selected size, color, design, or style

  • Other print-on-demand products produced specifically for an individual order

2. All Sales Are Final

Once an order has entered production, it cannot normally be returned, exchanged, or cancelled.

We do not accept returns, exchanges, or refunds for the following reasons:

  • The customer changed their mind

  • The customer no longer wants or needs the product

  • The wrong size, color, design, or product option was selected

  • Incorrect names, dates, wording, spelling, photographs, or customization details were submitted

  • The customer did not review the product description or size information before ordering

  • The product does not match the customer’s personal décor or preference

  • A duplicate order was placed by the customer

  • The package was refused without authorization

  • The customer provided an incorrect or incomplete shipping address

  • Minor differences in color caused by screen settings, lighting, printing methods, fabric texture, or manufacturing conditions

Please carefully review all product options, measurements, spelling, names, dates, images, and shipping information before completing your purchase.

3. Damaged, Defective, or Incorrect Items

Although we do not accept general returns, we will assist customers when an order arrives:

  • Damaged during delivery

  • With a manufacturing defect

  • With a printing or production error caused by Jeminise

  • In a different product, size, or design from what was ordered

  • Missing an item or component included in the order

Please inspect your order as soon as it arrives.

You must contact us within 7 days of the recorded delivery date at:

Email: support@jeminise.com

Please include:

  • Your order number

  • A clear description of the issue

  • A photo of the entire product

  • Close-up photos showing the defect, damage, or incorrect detail

  • Photos of the outer packaging

  • A clear photo of the shipping label

  • A video when necessary to demonstrate the issue

Claims submitted without sufficient supporting evidence may not be eligible for replacement or refund.

Please keep the product and all original packaging until we have completed our review.

4. Available Resolutions

After reviewing an eligible claim, we may offer one of the following resolutions:

  • A replacement of the affected product

  • A corrected replacement product

  • A partial refund

  • A full refund for the affected product

  • Another reasonable resolution agreed upon by Jeminise and the customer

The appropriate resolution will depend on the nature of the issue and the available supporting evidence.

When a replacement can reasonably resolve the problem, we may provide a replacement instead of a refund.

5. Return Authorization

Do not send a product back to us unless our support team has provided written return authorization and return instructions.

Items returned without prior authorization will not be accepted or processed.

Depending on the issue, we may not require the damaged, defective, or incorrect product to be physically returned. Our support team will provide instructions after reviewing your claim.

Jeminise does not currently publish a general return address because unauthorized returns are not accepted.

6. Return Shipping Costs

When Jeminise authorizes a return because we sent an incorrect item or the product has a verified manufacturing defect, we will provide return instructions and explain whether a prepaid return shipping label is available.

Customers must not independently purchase return postage or send a package without authorization. Unauthorized shipping costs will not be reimbursed.

If a return or reshipment is required because of incorrect information provided by the customer, the customer may be responsible for additional shipping costs.

7. Customer-Submitted Customization Information

Customers are responsible for ensuring that all submitted customization information is accurate and suitable for production.

This includes:

  • Names

  • Dates

  • Messages

  • Spelling

  • Capitalization

  • Photographs

  • Artwork

  • Design selections

  • Colors

  • Product sizes

  • Shipping addresses

Jeminise is not responsible for errors that appear exactly as submitted or approved by the customer.

A product produced according to the information provided with the order is not considered defective merely because the customer later decides that they prefer different text, images, colors, sizes, or design options.

8. Customer-Provided Images

The quality of a customized product may depend on the quality of the image uploaded by the customer.

Images that are blurry, dark, cropped, compressed, low-resolution, or otherwise unsuitable may produce lower-quality printed results.

Customers are responsible for reviewing their uploaded images before submitting an order. A print-quality issue caused by the original customer-provided image is not considered a manufacturing defect unless the final product differs materially from the customization preview or information accepted by Jeminise.

9. Product Color and Appearance

Colors may appear slightly different from what is displayed on a computer, tablet, or mobile device because of:

  • Screen brightness

  • Display calibration

  • Lighting conditions

  • Fabric texture

  • Printing processes

  • Manufacturing variations

Minor color differences and normal manufacturing variations are not considered defects.

However, please contact us if the product received is materially different from the design or color option shown in your confirmed order.

10. Size-Related Requests

Customers are responsible for reviewing the product dimensions and size information before ordering.

We do not accept returns or exchanges when the correct size was produced and delivered but the customer:

  • Selected the wrong size

  • Expected different dimensions

  • Did not review the size chart

  • Decided that another size would be more suitable

If Jeminise produces or delivers a size different from the size shown in your order confirmation, please contact us within 7 days of delivery.

11. Order Changes and Cancellations

Because customized products may enter production shortly after an order is confirmed, changes and cancellations are not guaranteed.

Please contact us immediately at support@jeminise.com if you need to request an order change or cancellation.

If production has not started, we may be able to update or cancel the order.

Once an order has entered production, it cannot normally be changed or cancelled because materials, labor, and production resources have already been committed to that specific order.

12. Shipping-Related Issues

Refund or replacement eligibility for packages that are lost, delayed, returned, or marked as delivered will be evaluated under our Shipping Policy.

A delayed package is not automatically considered lost and does not automatically qualify for a refund.

Customers must cooperate with any reasonable carrier investigation before a replacement or refund can be approved.

13. Refused and Unclaimed Packages

Refusing delivery does not create an automatic right to a refund.

Packages returned because of:

  • Refused delivery

  • An incorrect address

  • An incomplete address

  • Failed delivery attempts

  • Failure to collect the package

  • Failure to pay applicable Canadian customs duties or import charges

may not be eligible for a refund.

Additional shipping fees may be required if the customer requests reshipment.

14. Sale Items and Gift Cards

Sale and promotional items are final sale unless they arrive damaged, defective, or materially different from the confirmed order.

Gift cards are non-returnable and non-refundable except where required by applicable law.

15. Refund Processing

When a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after approval for Jeminise to process the refund.

Your bank, card issuer, or payment provider may require additional time to post the refunded amount to your account.

Original shipping charges and expedited shipping fees are non-refundable unless:

  • The wrong product was sent by Jeminise

  • The product had an approved manufacturing defect

  • The entire order was approved for a full refund because of an error caused by Jeminise

  • A refund is otherwise required by applicable law

If more than 15 business days have passed since your refund was approved, please contact:

Email: support@jeminise.com

16. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact us at support@jeminise.com so that we have an opportunity to review and resolve the issue.

Submitting a chargeback does not change the terms of this policy. We may provide the payment provider with relevant order records, customization details, production information, delivery confirmation, communications, and other evidence concerning the transaction.

17. Applicable Consumer Rights

Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable law.

Where local consumer protection laws provide mandatory rights for defective, misrepresented, or incorrectly supplied products, those rights will continue to apply.

18. Contact Us

For questions about an order, damaged product, manufacturing defect, incorrect item, replacement, or refund, please contact:

Jeminise Customer Support
Email: support@jeminise.com

Please include your order number and relevant photos when contacting us so that we can review your request efficiently.