Refund policy
Last Updated: September 21, 2026
Jeminise specializes in customized, personalized, print-on-demand, and made-to-order bedding products. Because products are made specifically for each order, they are generally considered final sale once production begins.
We do not accept general returns, exchanges, or refunds for change of mind, personal preference, or customer-submitted errors. However, we will review eligible claims for damaged, defective, incorrect, or missing products as described below.
1. Final Sale and Non-Returnable Reasons
Once an order has entered production, it cannot normally be returned, exchanged, changed, or canceled for customer-related reasons.
We do not accept returns, exchanges, or refunds when:
- You change your mind or no longer want the product
- You select the wrong size, color, design, style, or product option
- You submit incorrect names, dates, wording, spelling, images, artwork, or other customization details
- You do not review the product description, dimensions, or size information before ordering
- The product does not match your personal décor or preference
- You place a duplicate order
- You refuse delivery without prior authorization
- You provide an incorrect or incomplete shipping address
- Minor color or appearance differences result from screen settings, lighting, fabric texture, printing processes, or normal manufacturing variation
These restrictions do not affect eligible claims involving damage, manufacturing defects, Jeminise production or fulfillment errors, incorrect products, or missing items.
2. Damaged, Defective, Incorrect, or Missing Items
Please contact Jeminise within 7 calendar days of the recorded delivery date if your order:
- Arrives damaged
- Has a manufacturing defect
- Has a printing or production error caused by Jeminise
- Is different in product, size, design, or customization from the confirmed order
- Is missing an item or included component
To submit a claim, email support@jeminise.com and include:
- Your order number
- Your full name
- A description of the issue
- A photo of the entire product
- Close-up photos showing the issue
- Photos of the outer packaging and shipping label
- Video evidence when necessary
Claims without sufficient supporting evidence may not qualify for a replacement, refund, or other resolution.
Please keep the product and original packaging while your claim is under review.
If a claim is opened within the 7-day period and Jeminise later requires a physical return, follow the return deadline and instructions provided in our written return authorization.
3. Product Condition During a Claim
Opening a package for reasonable inspection does not by itself make an otherwise eligible claim invalid.
After discovering an issue, please stop using the affected product where reasonably possible.
Do not wash, alter, repair, modify, dispose of, or return the product unless Jeminise provides written instructions.
4. Return Authorization
Do not send a product back without written authorization from Jeminise Customer Support.
A physical return is not required for every approved claim.
If a return is required, Jeminise will provide:
- The authorized return address
- Return instructions
- The approved shipping method
- Any applicable return-shipping instructions
Jeminise does not publish a general consumer return address. Do not send returns to our registered business address or any other address unless specifically instructed in writing.
Unauthorized returns may not be accepted or processed.
5. Return Shipping Costs
When Jeminise authorizes a return because we sent an incorrect item or because the product has a verified manufacturing defect, we will provide return instructions and confirm whether a prepaid return shipping label is available.
Do not independently purchase return postage or send a package without authorization. Unauthorized shipping costs will not be reimbursed.
If a return, redelivery, or reshipment is required because of incorrect information provided by the customer, the customer may be responsible for additional shipping costs.
6. Available Resolutions and Exchanges
For an approved claim, Jeminise may provide:
- A replacement
- A corrected replacement
- A partial refund
- A full refund for the affected product
- An authorized return
- Another reasonable resolution agreed upon with the customer
When a replacement can reasonably resolve the issue, Jeminise may provide a replacement instead of a refund.
Jeminise does not offer general customer-requested exchanges. A replacement issued for an approved damaged, defective, incorrect, or missing-item claim is a claim resolution, not an exchange.
7. Customer-Submitted Information, Size, Color, and Images
Customers are responsible for reviewing all order information before checkout, including:
- Product and size
- Color and design
- Names, dates, text, and spelling
- Uploaded photos or artwork
- Other customization details
- Shipping information
Jeminise is not responsible for an error reproduced exactly from information submitted or approved by the customer.
Low-resolution, blurry, dark, cropped, compressed, or otherwise unsuitable customer-provided images may affect print quality and are not considered manufacturing defects when the finished product reasonably reflects the submitted image.
Minor differences in color or appearance caused by screen settings, lighting, fabric texture, printing processes, or normal manufacturing variation are also not considered defects.
If Jeminise produces or delivers a size, design, color option, or customization materially different from your confirmed order, contact us within 7 calendar days of delivery.
8. Order Changes and Cancellations
Because customized products may enter production shortly after an order is confirmed, changes and cancellations are not guaranteed.
Contact support@jeminise.com as soon as possible if you need to request a change or cancellation.
If production has not started, Jeminise may be able to update or cancel the order.
Once production has started, the order cannot normally be changed or canceled because production resources have already been committed to that order.
9. Shipping-Related Issues
Lost, delayed, returned, refused, unclaimed, or delivered-but-missing shipments are handled in accordance with our Shipping Policy.
A delayed shipment is not automatically considered lost and does not automatically qualify for a refund.
Customers may be required to cooperate with a carrier investigation before a replacement or refund can be approved.
Refusing delivery does not automatically create a right to a refund.
Packages returned because of an incorrect or incomplete address, failed delivery attempts, failure to collect the package, refused delivery, or failure to pay applicable customs duties, import taxes, brokerage fees, or other destination-country charges may not qualify for a refund when the issue was not caused by Jeminise.
Additional shipping fees may apply if reshipment is requested.
10. Sale Items and Gift Cards
Sale and promotional products are final sale for customer-related reasons unless they arrive damaged, defective, materially different from the confirmed order, or otherwise qualify for a remedy under applicable law.
Gift cards are non-returnable and non-refundable except where required by applicable law.
11. Refunds
Approved refunds are issued to the original payment method.
Jeminise will process an approved refund within up to 10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to post the refunded amount to your account.
If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact support@jeminise.com.
If a physical return is required before a refund can be approved, the returned item must first be received and reviewed according to Jeminise's written return instructions.
Any paid original shipping charges, including the $5.99 USD standard international shipping fee, or expedited shipping fees, where applicable, are non-refundable unless:
- Jeminise sent the wrong product
- The product had an approved manufacturing defect
- The entire order was approved for a full refund because of a Jeminise error
- A refund of those charges is required by applicable law
Import duties, customs charges, taxes, brokerage fees, carrier-imposed fees, or other government-imposed charges collected by third parties are generally not refundable by Jeminise because those amounts are not collected by us, unless applicable law requires otherwise or Jeminise expressly states otherwise.
12. Payment Disputes
Before initiating a chargeback or payment dispute, please contact support@jeminise.com so we have an opportunity to review the issue.
Submitting a payment dispute does not change this policy. Jeminise may provide relevant order, customization, production, shipment, delivery, and communication records to the payment provider when necessary.
13. Consumer Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.
Mandatory consumer rights concerning defective, damaged, misrepresented, or incorrectly supplied products continue to apply.
Contact Jeminise
Trading Name: Jeminise
Legal Business Name: Nexus Ops Solutions LLC
Email: support@jeminise.com
Phone: +1 (573) 525-9889
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Customer inquiries may be submitted at any time.
Important: This business address is not automatically an authorized return address. Do not send a product to this address unless Jeminise Customer Support specifically instructs you to do so.