Privacy policy

Last Updated: July 11, 2026

Jeminise operates this online store and website, including the related content, features, products, tools, and services offered through the website, collectively referred to as the “Services.”

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

This Privacy Policy explains how Jeminise collects, uses, stores, and discloses your personal information when you:

• Visit or browse our website

• Create an account

• Place or attempt to place an order

• Submit personalization or customization information

• Upload photographs, artwork, names, messages, or other content

• Subscribe to marketing communications

• Contact our customer support team

• Otherwise interact with the Services

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Jeminise and the Services.

Contact Information

We may collect information such as:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• City, state, province, ZIP code, or postal code

• Country

Order and Transaction Information

We may collect information relating to your purchases and transactions, including:

• Products viewed or purchased

• Product options selected

• Shopping cart contents

• Order number

• Purchase history

• Order status

• Shipping method

• Tracking information

• Discount codes

• Refund, replacement, cancellation, or dispute information

• Customer service records relating to an order

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify, Shopify Payments, PayPal, credit card networks, banks, or other payment service providers.

Payment information may include:

• Payment method

• Billing details

• Transaction amount

• Payment authorization

• Payment confirmation

• Partial payment card details

• Information required to detect or prevent fraudulent transactions

Jeminise does not directly receive or store your complete credit card number or full payment authentication credentials.

Account Information

If customer accounts are available, we may collect:

• Account username

• Email address

• Password or authentication information

• Saved addresses

• Account preferences

• Wishlist information

• Order history

• Account settings

Passwords and authentication credentials are processed through Shopify or other authorized service providers.

Customization and Personalization Information

Because Jeminise offers customized and made-to-order products, we may collect information submitted for the purpose of creating your product, including:

• Names

• Initials

• Dates

• Personal messages

• Custom wording

• Product design selections

• Color and style selections

• Uploaded photographs

• Uploaded artwork

• Logos or graphics

• Design placement instructions

• Other information submitted through a product customization tool

Uploaded photographs or artwork may contain personal information about you or other individuals.

Please only upload content that you are legally authorized to use and share. You are responsible for obtaining any necessary permission from individuals shown or identified in submitted content.

Do not submit highly sensitive personal information through product customization fields unless it is necessary to complete your order.

Jeminise does not use customer-uploaded photographs for facial recognition or biometric identification.

Communications

When you communicate with us, we may collect:

• Email correspondence

• Customer service messages

• Product questions

• Complaint details

• Photographs and videos submitted as supporting evidence

• Return, refund, replacement, or shipping claim information

• Reviews, ratings, or feedback

Device and Technical Information

When you access the Services, we or our service providers may automatically collect certain technical information, including:

• IP address

• Device type

• Browser type

• Operating system

• Internet service provider

• Device identifiers

• Language settings

• Approximate location based on IP address

• Referring website

• Pages visited

• Date and time of access

• Website interaction information

Website Usage Information

We may collect information about how you use the Services, including:

• Products viewed

• Pages visited

• Search terms

• Links or buttons selected

• Items added to or removed from your cart

• Checkout activity

• Session duration

• Advertising interactions

• Referral sources

• General browsing behavior

Marketing Information

When you subscribe to promotional communications or interact with our advertising, we may collect:

• Email marketing preferences

• Advertising identifiers

• Campaign interactions

• Email open or click information

• Products or categories that may interest you

• Social media advertising interactions

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

• Place an order

• Create an account

• Complete a checkout form

• Upload customization content

• Subscribe to emails

• Submit a review

• Contact customer support

• Participate in a survey or promotion

• Otherwise provide information to us

Automatically Through the Services

Information may be collected automatically through:

• Cookies

• Pixels

• Tags

• Software development kits

• Log files

• Analytics technologies

• Advertising technologies

• Similar tracking tools

From Shopify and Service Providers

We may receive information from Shopify and other companies that help us operate the Services, process payments, fulfill orders, deliver packages, prevent fraud, provide analytics, or communicate with customers.

From Advertising and Business Partners

We may receive information from marketing platforms, social media platforms, advertising partners, referral partners, and other third parties, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes.

Providing and Fulfilling the Services

We may use personal information to:

• Process and confirm orders

• Process payments

• Create customized products

• Transfer approved customization content to production partners

• Conduct quality checks

• Package and ship orders

• Provide tracking information

• Manage customer accounts

• Process eligible replacements or refunds

• Provide customer support

• Respond to order questions

• Notify customers about order status

• Maintain transaction records

Producing Customized Products

We may use names, images, artwork, text, dates, design selections, and other submitted content solely as reasonably necessary to:

• Create the requested product

• Review submitted designs

• Prepare print or production files

• Perform product quality checks

• Resolve production problems

• Address customer service claims

• Reproduce an approved replacement product

Customization information may be shared with production and fulfillment partners that require the information to manufacture your order.

Improving the Services

We may use information to:

• Understand how customers use our website

• Improve website performance

• Improve product offerings

• Improve checkout and customization tools

• Identify technical errors

• Develop new products or features

• Personalize the shopping experience

• Recommend relevant products

Where reasonably possible, we may use aggregated or de-identified information for analytics and business improvement.

Marketing and Advertising

Subject to applicable law and your available choices, we may use personal information to:

• Send promotional emails

• Announce new products

• Send abandoned-cart reminders

• Provide discount or promotional information

• Measure advertising performance

• Display advertisements that may be relevant to you

• Create audiences for advertising platforms

• Understand customer interests

You may unsubscribe from promotional emails by selecting the unsubscribe option included in those emails.

Even after unsubscribing from marketing communications, you may continue to receive non-promotional messages relating to your account, orders, payments, security, or customer support requests.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Detect fraudulent payments

• Prevent unauthorized account access

• Investigate suspicious activity

• Protect customers and the Services

• Enforce our policies

• Protect our legal rights

• Maintain the security and integrity of our website

Legal and Compliance Purposes

We may process personal information when reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Respond to subpoenas, court orders, or legal proceedings

• Maintain tax and accounting records

• Investigate disputes

• Respond to payment chargebacks

• Enforce our Terms of Service and other policies

• Establish, exercise, or defend legal claims

4. Cookies and Similar Technologies

Jeminise, Shopify, and our service providers may use cookies and similar technologies to operate and improve the Services.

These technologies may be used to:

• Keep the website functioning

• Remember shopping cart contents

• Remember customer preferences

• Enable account login

• Support secure checkout

• Analyze website traffic

• Measure website performance

• Prevent fraud

• Provide advertising

• Measure marketing campaigns

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be optional depending on your location and applicable law.

You may manage available cookie choices through the cookie banner or privacy settings displayed on the website.

You may also change your browser settings to block or delete cookies. Disabling certain cookies may affect website features, account access, shopping cart functions, or checkout performance.

5. How We Disclose Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Our store is hosted by Shopify. Information submitted through the Services may be transmitted to and processed by Shopify to provide:

• Website hosting

• E-commerce functionality

• Checkout services

• Customer accounts

• Payment processing

• Fraud prevention

• Analytics

• Security

• Platform improvements

Shopify may process certain information as our service provider and may process other information for its own purposes as described in Shopify’s applicable privacy notices.

Payment Service Providers

Payment and transaction information may be disclosed to:

• Shopify Payments

• PayPal

• Credit card networks

• Banks

• Payment gateways

• Fraud prevention providers

• Financial service providers

These providers process information according to their own terms and privacy practices.

Production and Fulfillment Partners

Because Jeminise products may be customized and made to order, we may disclose order information and customization content to authorized production or fulfillment partners.

Information disclosed may include:

• Customer name

• Order number

• Product selection

• Product size

• Customization instructions

• Uploaded photographs or artwork

• Names, dates, or messages to be printed

• Shipping destination

These partners are permitted to use the information only as reasonably necessary to produce, fulfill, or support the order.

Shipping and Logistics Providers

We may disclose information to USPS and other qualified shipping or logistics providers for purposes including:

• Creating shipping labels

• Delivering orders

• Providing tracking

• Resolving lost or damaged package claims

• Processing returned packages

Information may include your name, shipping address, telephone number, email address, order number, and package information.

Technology and Service Providers

We may disclose information to providers that assist with:

• Website hosting

• Cloud storage

• Email delivery

• Customer support

• Product reviews

• Data analytics

• Website security

• Fraud prevention

• Customization tools

• Order management

• Marketing automation

• Advertising measurement

Advertising and Marketing Partners

We may disclose limited personal information or online identifiers to advertising, social media, and analytics partners to measure campaigns or provide advertising.

Depending on applicable law, some advertising disclosures may be considered a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged for the information.

Where required, you may opt out through the privacy choices or data-sharing opt-out page provided on our website.

Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to valid legal requests

• Protect our rights or property

• Protect customers or other individuals

• Prevent fraud or unlawful activity

• Enforce our agreements and policies

• Respond to an emergency

• Establish or defend a legal claim

Business Transfers

Personal information may be disclosed in connection with a proposed or completed business transaction, including:

• Merger

• Acquisition

• Financing

• Reorganization

• Sale of assets

• Bankruptcy

• Transfer of business ownership

Any recipient will be required to handle personal information in accordance with applicable law.

6. Sale, Sharing, and Targeted Advertising

Jeminise does not sell personal information in exchange for money.

However, we may use analytics, social media, and advertising technologies that disclose device information, identifiers, or website activity to third parties.

Depending on where you reside, these activities may be legally defined as:

• Selling personal information

• Sharing personal information

• Targeted advertising

• Cross-context behavioral advertising

Where required by applicable law, you may request to opt out through:

• The privacy choices link available on our website

• The data-sharing opt-out page provided through Shopify

• A recognized Global Privacy Control signal

• An email request sent to support@jeminise.com

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

7. Customer-Submitted Content

Customization content submitted to Jeminise may include photographs, artwork, names, messages, or other personal information.

By submitting content, you confirm that:

• You are authorized to provide the content

• You have obtained any permission reasonably required from individuals shown or identified

• The content does not unlawfully violate another person’s privacy rights

• The content may be processed by Jeminise and its authorized production partners to fulfill your order

Customer-uploaded content is not used in public advertising, product listings, social media posts, or promotional materials without separate permission, except where the customer has voluntarily published the content through a public review or social media interaction.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders

• Maintain customer accounts

• Provide customer support

• Produce authorized replacements

• Process payments and refunds

• Resolve disputes

• Respond to chargebacks

• Prevent fraud

• Maintain business and transaction records

• Satisfy tax, accounting, and legal obligations

• Enforce our agreements and policies

The retention period may vary depending on:

• The type of information

• The nature of the transaction

• Whether an account remains active

• Whether a dispute is ongoing

• Applicable legal requirements

• Security and fraud prevention needs

Customization files may be retained for a reasonable period after order completion to address production issues, customer service requests, approved replacements, legal claims, or transaction disputes.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

9. Data Security

We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, database, or storage system is completely secure. We cannot guarantee that unauthorized parties will never be able to defeat security measures or improperly access information.

You are responsible for:

• Protecting your account password

• Keeping account credentials confidential

• Using secure devices and networks

• Contacting us if you suspect unauthorized account activity

Please do not send full credit card numbers, passwords, government identification numbers, or other highly sensitive information through ordinary email.

10. International Data Transfers

Jeminise, Shopify, production partners, fulfillment providers, technology providers, and other service providers may process information in countries other than the country in which you reside.

As a result, personal information may be subject to the laws of the country where it is processed.

Where required by applicable law, appropriate contractual or legal safeguards may be used for international data transfers.

11. Third-Party Websites and Services

The Services may contain links to third-party websites, social media platforms, payment providers, or other external services.

Jeminise does not control the privacy, security, content, or practices of third-party websites.

When you leave our website or interact directly with a third-party service, the third party’s privacy policy and terms will apply.

We encourage you to review the applicable privacy policy before providing personal information to another website or service.

12. Children’s Privacy

The Services are intended for a general audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate permission, please contact us at support@jeminise.com.

After verifying the request, we will take reasonable steps to delete the information where required by applicable law.

13. Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request information about how we collect, use, or disclose your information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a portable copy of certain information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain sales, sharing, or targeted advertising

• Restrict or object to certain processing

• Appeal the denial of an eligible privacy request

• Submit a request through an authorized agent

• File a complaint with an applicable privacy authority

These rights are not absolute. We may deny or limit a request where permitted by law, including when retaining the information is necessary to:

• Complete a transaction

• Fulfill an order

• Detect or prevent fraud

• Maintain required business records

• Exercise or defend legal claims

• Comply with a legal obligation

• Protect the rights and safety of others

14. Privacy Rights for United States Residents

Residents of certain U.S. states may have additional privacy rights under applicable state law.

These may include the right to:

• Know the categories of personal information collected

• Know the purposes for which information is used

• Know the categories of third parties receiving information

• Access specific personal information

• Correct inaccurate information

• Delete eligible information

• Obtain a portable copy of eligible information

• Opt out of certain sales, sharing, or targeted advertising

• Limit certain uses of sensitive personal information

• Appeal the denial of a request

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. Privacy Rights for Canadian Residents

Canadian residents may have rights under applicable federal or provincial privacy laws, including rights to:

• Understand why personal information is collected and used

• Request access to personal information

• Request correction of inaccurate information

• Withdraw consent, subject to legal or contractual restrictions

• Ask questions about our privacy practices

• Submit a privacy complaint

Withdrawal of consent may affect our ability to provide products or Services when the information is required to process, customize, fulfill, or deliver an order.

16. Exercising Your Rights

To submit a privacy request, contact:

Email: support@jeminise.com

Please use the subject line:

Privacy Request – Jeminise

Include:

• Your full name

• The email address associated with your order or account

• Your order number, when applicable

• The type of request you are making

• The jurisdiction or state/province where you reside

We may request additional information to reasonably verify your identity before responding.

Verification information will be used only to process and protect your privacy request.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of authorization and may contact you directly to verify the request.

We will respond within the period required by applicable law.

17. Managing Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe option included in the email.

You may also contact support@jeminise.com to request removal from our marketing list.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications, including:

• Order confirmations

• Payment notifications

• Shipping updates

• Account security messages

• Customer support responses

• Policy or service notices

18. Complaints

If you have a concern about how Jeminise collects, uses, discloses, or protects personal information, please contact us first so that we can review the issue.

Email: support@jeminise.com

Depending on your location, you may also have the right to contact the relevant state, provincial, federal, or national privacy authority.

19. Relationship With Shopify

Shopify hosts the Services and processes personal information relating to customer access, website activity, transactions, payments, fraud prevention, analytics, and platform operation.

Information submitted through our store may be transmitted to Shopify and its service providers.

Shopify may act as a service provider to Jeminise for certain processing activities. For other activities, Shopify may determine independently how and why information is processed.

Requests concerning data controlled directly by Shopify may need to be submitted through Shopify’s privacy controls or privacy portal.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices

• New products or Services

• Changes to Shopify features

• Changes to service providers

• Changes to legal or regulatory requirements

• Security or operational updates

When we update this policy, we will post the revised version on our website and update the “Last Updated” date.

Your continued use of the Services after an updated policy is posted means that the updated policy will apply to future interactions, subject to applicable law.

21. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:

Jeminise Customer Support
Email: support@jeminise.com

For purposes of applicable privacy law, Jeminise is responsible for personal information processed for operating our store, fulfilling orders, providing customer support, and conducting our business, except where Shopify or another service provider independently determines the purposes and methods of processing.